WAW is a customer-owned financial institution and follows the Customer Owned Banking Code of Practice (COBCOP) which outlines how we will deliver on our pledge to always put customers first. It has been developed in close consultation with the community, government and consumer groups and it puts your needs front and centre. The Customer Owned Banking Code of Practice is how we will deliver on our pledge to always put you first. The Code contains 10 promises that outline how we will do this, which are listed below:
We exist to serve our customers, not simply to drive high profits for external shareholders. Banking with WAW is ethical, sustainable, and socially beneficial. Banking with WAW means you will be put before profit. And banking with WAW means caring about our region.
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