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Support Frequently Asked Questions

Frequently Asked Questions


The who, what, where and why.

All the information you could want to know about us!

What are the BankWAW Service Centre opening hours?
What is the BSB number?
Which ATM’s can I use?
Where are your Service Centres located?
What are the BankWAW Service Centre opening hours?
How do I find my account number(s)?
How do I do an international transfer?

Become one of us!

Join the banking revolution that is BankWAW.

Why switch to BankWAW?
Who owns BankWAW?
Do you have an App? Internet banking?
How do I join BankWAW?

Let's talk $$$.

The stuff you need to know about your money.

How do I change my name?
How do I find out my account number(s)?
How do I find my account number(s)?
Which ATM’s can I use?
Where are your Service Centres located?
What is the BSB number?
What are the daily transaction limits?
How can I withdraw cash?
How can you deposit cash or cheques into your account?
How do you set up electronic payments?

It's savings time!

Save for today, and tomorrow

What are the interest rates for savings accounts?
What does 'at call' mean?

Lending a hand

Home loans, personal loans and some common lending terms

What are the current interest rates for loans?
What is refinancing?
What is a credit report?

Bank anywhere on the web

The who, what, where of Internet Banking and how we keep it secure.

How do I register for internet banking?
Why is online security so important?
Is Internet banking secure?
What is BankWAW doing to safeguard my personal information online?
What should I do if I get a suspicious email?
What should I do if I think someone has obtained access to my Customer Number or Password?
Online Security Links
How do I reset my Internet Banking password?

Card safety

Keep your card and PIN safe and secure

What should I do if I’ve lost a card?
How do I get a card PIN?

PayID and OSKO make banking easy peasey

Here's how PayID and OSKO work

What is Osko by BPAY?
What is the New Payments Platform (NPP)?
What is OSKO?
What is PayID?

Banking for businesses

Transaction, savings and loans designed for business

Square Readers for business
Business Transaction Accounts
Business Loans
Business Savings Accounts


An outline of our fees

What does 'unlimited transactions’ mean?
What are the current fees?

Having a tough time?

Find out about what to do if you're facing hardship.

Hardship assistance

Term deposit

Invest for the future

Options to invest

Protect what's important with insurance

Cover for all the material things

Insurance options


All your queries about Automated Teller Machines.

Where can I find a transaction fee-free ATM?
What does ATM stand for?
What if I forget my pin?
What if there is a fault with the machine?
How do I raise an ATM discrepancy?
What is a direct charge fee?

Ask us anything!

We love customer service and we're really good at it! Let us help you today!

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Our smart looking, smart banking app does everything you need it to do... and more!