Frequently asked questions

Account

What is the BSB number for BankWAW?
How do I find my account number(s)?
How do I change my name?
How do you set up electronic payments?

ATMs

All your queries about Automated Teller Machines.

Where can I withdraw money?
What if I forget my pin?
What if there is a fault with the machine?
How do I raise an ATM discrepancy?
What is a direct charge fee?

Lending a hand

Home loans, personal loans and some common lending terms

What are the current interest rates for loans?
How do I register for online redraw?

Card safety

Keep your card and PIN safe and secure

What should I do if I have lost my card?
How do I get a card PIN?
How to activate a new card?
How do I change my PIN Code?

Cash

How to get cash

How can I withdraw cash?
Can I get petty cash?

Cheques

Can I still use cheques?
How can you deposit cheques into your account?
What alternative is there for cheques?

Complaints

What Should You Do If You Have A Complaint?

Deceased estate

When your deceased relation has a BankWAW account

What to do when a loved one passes away?
What documents do I need to manage the Estate Accounts?

Fees

An outline of our fees

What does 'unlimited transactions' mean?
What are the current fees?

Having a tough time?

Find out about what to do if you're facing hardship.

Hardship Assistance

Bank anywhere on the web

The who, what, where of Internet Banking and how we keep it secure.

How do I register for internet banking?
I have been blocked or lost my internet banking password?
How do I increase my payment limit?

Payment

What are the payment limits?
How do I register for OSKO/PayID?
How do I make an international transfer?

Scams & Fraud

Help, I (may) have been scammed!

How do I recognise a scam?
I received an email, sms or whatsapp message from BankWAW or another bank with a link to provide more information. Is this safe?
Can I lock my card and/or my account?
What should I do if I think I have been scammed, don't recognise a transaction, or transferred money to the wrong account?
How can I make sure I am really speaking to a BankWAW employee on the phone?
What do I do when I think my debit card may be misused?
I received an SMS code, but I don't know why?

About our service centres

What are your opening hours?
Where is my nearest service centre?

Become one of us!

Join the banking revolution that is BankWAW.

How do I join BankWAW?

Travel

Can I use my VISA debit card overseas?
Do you offer a credit card?