Recognise a scam

There are some clear signs when someone may be trying to scam you:

  • Someone wants remote access to your computer
  • Someone you don’t trust mails or messages you a suspicious link
  • Someone is pressuring or threatening you to pay immediately
  • Someone calls claiming to be from the police or your bank, and asks you to tranfer money
  • There is a golden opportunity with no risk if you transfer money now
  • There is an unusual payment from your account

We put some of the scams that are going around on a special scam alert page.

Don't share your card, PIN or access codes

Never give someone your card, PIN code or passwords/security codes to online banking. Keep them safe and protected!

When someone from BankWAW calls you, we may ask you a series of security questions, but we will never ask for your PIN, password or security code.

Check and double check

If you are suspicious, please check and double check before providing your personal details or making a payment:

  • Check a website link: is a link in an email or message going to a valid website?
  • Verify the sender: do you know the sender of the message? Are you sure the message comes from someone you trust? Call them if you are not sure.
  • Verify the payee: when you receive an electronic invoice from someone you haven't paid before, please make sure the BSB and account number are correct. When in doubt, call them to double check.
  • Change of account number and BSB: when someone you have paid before lets you know they have changed BSB and account number through email or electronic message, give them a call to check if that is correct.
  • Read your (e-)statement: look at your bank statement. See a transaction you don't recognise? Give us a call!

Suspicious? Call us!

Talk to us when you are suspicious, lost your card or access codes, or have any question about scams, fraud or security. You can get in touch with our team by calling 1300 368 555 or email


More information

BankWAW FAQ page - find answers to frequently asked questions

Scamwatch - More information on types of scams and where to get help

Stay Smart Online - Information on cyber security from the Australian Cyber Security Centre

ReportCyber - How to report and recover from a cybercrime, incident or vulnerability

Services Australia - Contact the Scams and Identity Theft Helpdesk if you clicked on a scam link or gave any personal information to a scammer regarding Centrelink, Medicare, Child Support or myGov

Office of the Australian Information Commissioner - Especially for victims of identity theft, this website helps you lock your credit report, to reduce the risk of credit being taken out in your name